Music frame Iphone case.

📦 Ordering & Shipping – Everything you need to know

Free shipping in the Netherlands, Belgium and Germany

At SocialFrame you always benefit from free shipping – with no minimum order value.

Order confirmation by email

After placing your order you will immediately receive a confirmation email with:

• Your unique order number
• An overview of the ordered products
• The total amount of your order

Track & Trace your order

Once your order has been shipped, you will receive a tracking link by email to easily track your package.

Will my order fit through the letterbox?

• Yes, except for XL size or standard with lighting
• You usually don't have to stay home
• Perfect as a gift!

Delivery time and shipping times

• Ordered before 12:00? Shipped on the same business day.
• Ordered after 12:00? - Shipping on the next business day

Delivery time per country:
Netherlands: usually next business day
Belgium & Germany: 1–2 working days

❓ Frequently Asked Questions (FAQ)

Can I track my order?

Yes. You'll automatically receive a tracking link once your package has been shipped.

How quickly will my order be delivered?

Orders placed before 12:00 will be shipped the same business day.
Delivery in the Netherlands, Belgium and Germany usually takes 1 working day.

Where are the SocialFrames produced?

100% local in the Netherlands – without intermediaries. This guarantees top quality and fast delivery.

Can I cancel or change my order?

Yes. Please contact us as soon as possible via:

• Live chat or WhatsApp
• E-mail: customerservice@socialframe.nl

My order arrived damaged – what now?

We'll certainly resolve this properly. Please contact us via:

• Live chat or WhatsApp
• E-mail: customerservice@socialframe.nl

➕ Additional questions & answers

What are the product features of SocialFrames?

• Materials: Acrylic glass
• Sizes: 13×20cm, 20×30cm, 50×70cm
• Finish: gloss
• Accessories:
  • Wall mounting system
  • Luxurious wooden, marble or illuminated stands (including timer & remote control)

Do you also have 3D personalized products?

Yes! Think of 3D cards or frames with your:

• House
• Wedding location
  

Completely custom made – unique and personal.

Are SocialFrames suitable as a maternity or birth gift?

Definitely! Popular gifts include:

• Birth frame with name and date of birth
  

Stylish for the nursery – and to keep forever.

Do you offer a discount for multiple items?

Yes! Orders of 2 or more receive a discount with the code:
🎉 sf215

Can I use my own photo or design?

Yes. You simply upload your own image and immediately see a preview of the final result.

Can I add a personal message?

Yes. You can add a short message during checkout – ideal for gifts.

Are your products sustainable?

Yes. We use environmentally friendly materials, produce locally, and package efficiently – without unnecessary waste.

Can I receive an invoice?

Yes. You'll automatically receive an invoice by email after placing your order. For business invoices, please contact us.